About Warranty
Thank you for visiting Toys Inquiry. We are here to assist you with your warranty questions of the product.
Our focus is to provide replacement assistance claimed under Manufacturer’s limited warranty*. The warranty is only valid and offered to the original purchaser where the product is purchased directly from an authorized retailer or wholesaler**.
Manufacturer would be happy to replace your defective item under manufacturer’s warranty as long as all conditions are met. Manufacturer will determine whether an item is defective or not upon review. Defective part would be replaced only if determined to be defective***. If you are able to meet the below requirements, please submit a 'New Support Ticket' from our homepage.
Copy of the original proof of purchase can be provided
Item is under coverage and purchased within the Manufacturer’s warranty period
If assembly is required, product must have been properly set up according to instruction manual. Improper set up or improper use or abusive use of the product will not be eligible for replacement
No modification or repair of the product has been made
All parts of the product must be kept until the claim is resolved
Please note if the exact part is not available for replacement, Manufacturer will offer an alternate part.
We are a Customer Service and Replacement Process Centre; no returns no monetary refunds will be made. A refund must be requested at the retailer level where your purchase was made and would be given at the retailer’s return/ exchange/ refund policy.
In order to proceed forward, you may submit a ticket from our homepage.
We would like to ask for your patience during the peak season in the Summer months. Please allow 5-7 business days in order to get responses to your inquiry during these months.
*Not all products come with warranty. Various products would have either no warranty coverage or a 60-day warranty period from the date of purchase.
**Please note the warranty does not cover or extend to close-out, second quality, or resold products (i.e. garage sales, online auctions, or online retailers not purchasing directly from Manufacturer). Also, the warranty does not extend to items purchased from seasonal stores where “all sales final” is usually the purchase agreement. If you have any concerns or issues, you would have to address directly with the retailers/sellers.
***Normal wear and tear, cosmetic issue or any other causes not due to defective materials or workmanship will not be covered.