Thank you for contacting Toys Inquiry. We are here to assist you with your warranty questions of the product. Our focus is to provide replacement assistance claimed under Manufacturer’s limited warranty*. The warranty is only valid and offered to the original purchaser, and the product is purchased directly from an authorized retailer or wholesaler**. Manufacturer would be happy to replace your defective item under Manufacturer’s warranty as long as all conditions are met. Manufacturer will determine whether an item is defective or not upon review. Product will be replaced only if determined to be defective***. If you are able to meet the below requirements, please fill out the Inquiry Form from the Contact Us page to get started. Copy of the original proof of purchase can be provided Item is under coverage and purchased within the Manufacturer’s warranty period If assembly is required, product must have been properly set up according to instruction manual. Improper set up or improper use or abusive use of the product will not be eligible for replacement No modification or repair of the product has been made All parts of the product must be kept until the claim is resolved Please note if the exact item is not available for replacement, Manufacturer will offer an alternate item. We are a Customer Service and Replacement Process Centre; no monetary refund will be made. A refund must be requested at the retailer or wholesaler level where your purchase was made and will be given at the retailer’s discretion. In order to proceed forward, you may submit your inquiry using our Inquiry Form via the website. We would like to ask for your patience during the peak season in the Summer months. Please allow 5-7 business days in order to get responses to your inquiry during these months. *Not all products come with warranty. Various products would have either no warranty coverage or a 60-day warranty period from the date of purchase. **Please note the warranty does not cover or extend to close-out, second quality, or resold products (i.e. garage sales, online auctions, or online retailers not purchasing directly from Manufacturer). Also, the warranty does not extend to items purchased from seasonal stores where “all sales final” is usually the purchase agreement. If you have any concerns or issues, you would have to address directly with the retailers/sellers. ***Normal wear and tear, cosmetic issue or any other causes not due to defective materials or workmanship will not be covered.